Question 1

How do I get in touch with the Frametap team?

Accepted Answer

Email start@djump.io or use the contact form on this page. The team is based in Klaipėda, Lithuania and replies within two business days (Monday to Friday, CET).

Question 2

How do I join the Frametap pilot programme?

Accepted Answer

Select 'Pilot programme' in the contact form. The first ten window manufacturers and joinery shops accepted into the pilot receive Frametap Pro for life at no charge in exchange for design-partner feedback during the Q4 2026 MVP rollout.

Question 3

How do I make a GDPR data subject request?

Accepted Answer

Select 'GDPR / data request' in the contact form, or email start@djump.io directly. Under GDPR Articles 15 to 22, you have the right to access, rectification, erasure, restriction, portability and objection. Frametap responds within 30 days at no charge.

Question 4

How do I report a complaint about Frametap or its marketing?

Accepted Answer

Visit frametap.eu/legal/complaints.html for the complaints procedure, or email start@djump.io with the subject line 'Complaint'. Frametap acknowledges receipt within five working days and substantively responds within eight weeks, per UK PECR and EU GDPR requirements.

Question 5

Does Frametap accept press and analyst enquiries?

Accepted Answer

Yes. Select 'Press / media' in the contact form. djump.io accepts interview requests, product briefings and analyst calls from fenestration trade press (Glass Times, Glaswelt, GFF Magazin, dds-online), construction press and SaaS industry analysts.

Talk to the team.

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