Delete your account

This page explains how to delete your Frametap account and the data associated with it. Frametap is operated by MB DJUMP, a software studio registered in Klaipėda, Lithuania.

The fastest way is in the app itself: sign in, tap the account icon in the top bar, choose “Delete account” and confirm. Your account and every project, window, photo and quote synced under it are removed immediately and permanently. If you can no longer access the app, email start@djump.io from the address you registered with and we will complete the deletion within 30 days.

Deleting your account permanently removes your account record — your email address, sign-in credentials and shop name — together with everything synced under it: your projects and their site addresses, your windows and their specifications, and every photo you attached. The copies held on your own device are removed when you delete them in the app or uninstall it. A few records stay after deletion — invoices for payments on this website, which accounting law requires us to keep for 10 years, and sign-in security log entries until Supabase clears its logs (on our plan, after about 7 days), and a copy in Supabase's daily backups, which disappears as they are overwritten within about 7 days; the privacy policy lists them all. The purchase record at RevenueCat, which names no one, is deleted with the account. Deleting the account cancels a subscription bought on this website at once — nothing more is charged. It cannot cancel one bought in the App Store or on Google Play: cancel that in the store first, otherwise it keeps being charged.

Questions about deleting your account? Email start@djump.io.