Privacy Policy

Frametap is operated by MB DJUMP, a software studio registered in Klaipėda, Lithuania. This page explains what we do with the information you give us — in the app, and on this website.

In the app we hold the account details you register with: your email address, your sign-in credentials and your shop name. If you sign in with Google or Apple instead, they tell us the email address and name on that account and nothing else — never your password — and Apple lets you hide the address behind a relay it forwards from. When you are signed in, the surveys you create sync to our servers so your team can share them: project name and site address, window labels and specifications, and the photos you attach. On this website, the contact form hands your email address and your message to our own inbox as a single email, through our mail provider; it is not added to a mailing list and not kept in a database. The product-updates sign-up worked the same way and closed when the app shipped on both stores. To have such a message deleted, write to start@djump.io.

To find out whether the pricing page actually works, we record a short list of steps taken on this website: that a pricing page was opened, which plan was picked, that a free trial was started, and that a payment was started or completed — together with the language of the page. There is no cookie, no local storage and no visitor identifier, so nobody is followed from one visit to the next and no consent banner is needed. While you are signed in, the step is kept against your account id, so that a trial which became a subscription can be told apart from one which did not; signed out, it is only a number. Delete your account and these entries stop pointing at you.

All of it is processed inside the EU, in a data centre in Paris, with no transfer to the United States. Photos are stored in a private bucket that is never served over a public URL. We never sell or share your details with marketing partners, and you can unsubscribe from any email in one click.

To access or delete your data, email start@djump.io.